Designing Organizational Dispute Resolution Systems

Conflict costs. Whether the conflict involves professional caregivers who are not working together collaboratively, employees who have a grievance or patients and families who have had a bad clinical outcome or patient experience, organizations must have effective systems to respond to the issue quickly and effectively.

HCNA can work with you to design a responsive dispute resolution system for your organization. A well-designed dispute resolution system not only resolves the individual dispute but also enables you to gather the data you need to correct internal policies and systems to avoid repetitive complaints, systems errors, and the human dimensions of conflict.