Healing the Conflicts That Divide Us
Health Care and Mediation: When parties in conflict frame their differences as an adversarial contest, they focus myopically on "winning" the contest instead of searching for a workable long-term solution that all key stakeholders can embrace. To find out why the health care industry is turning more and more to mediation, read the latest article that appeared in the Spring 2003 issue of ACResolution, co-authored by Leonard Marcus and Joan Roover.

Mediation Breaks the Wall of Silence
Mediation provides for a confidential, privileged meeting between patients or family members and the institution and health care professionals. Read the article from the NPSF’s Focus on Patient Safety, Vol.5, Issue 2, Spring 2002 co-authored by HCNA Associates Joan Roover and Dawn Effron.

Creating a New Culture of Communication
Read an article from the Michigan Health & Hospitals Magazine, July/August 2002 co-authored by Barry Dorn and Joan Roover. New JCAHO Disclosure Standards, coupled with increased focus on medical errors and patient safety, are presenting an exciting opportunity to create a new culture in health care. By beginning to break down the “wall of silence” that has traditionally been built to separate patients from the hospital and the caregivers after an unanticipated outcome, hospitals and physicians have the chance to become proactive and more compassionate and communicative with patients and families.

Medical Privileges
Who Owns the Vascular Tree?
Read an article from the Governance Institute Newsletter concerning the need for governing boards to establish clear credentialing standards for vascular procedures performed by many categories of sub-specialists. Barry Dorn proposes a new solution to the question of 'Who Owns the Vascular Tree?'

Stop the killing, start the talking
Read the Op-ed column published in the Boston Globe on March 29, 2002 about the Middle Eastern crisis. The column, co-authored by Lenny Marcus, principal of HCNA, the son of holocaust survivors and Raja Kamal, son of a middle eastern diplomat, suggests a "path to peace".

Tuning the System: Program Buffers Care Collisions
Authored by Carol Morton
Reprinted with Permission from Focus News
From Harvard Medical, Dental and School of Public Health
January 11, 2002

Everyone in health care, it seems, has a war story about conflict at work.