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Dr. Marcus is founding Director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health.
Dr. Marcus is lead author of Renegotiating Health Care: Resolving Conflict to Build Collaboration (San Francisco: Jossey-Bass Publishers, 1995). The book was selected as co-recipient of the Center for Public Resources Institute for Dispute Resolution 1995 Book Prize Award for Excellence in Alternative Dispute Resolution. It also won the Book of the Year award from the Journal of the American Nursing Association. He co-authors with Dr. Barry Dorn a monthly column, Renegotiating Health Care, that appears regularly in the American Medical Association AMNews. In 1994, he co-authored with Nancy Dubler, Mediating Bioethical Disputes: A Practical Guide (New York: United Hospital Fund). He has written for Newsweek, The Boston Globe as well as a number of scholarly journals.
Dr. Marcus has directed a number of projects intended to advance development of the health care negotiation and conflict resolution field. At the School of Public Health, he has received funding support from the William and Flora Hewlett Foundation, the National Institute for Dispute Resolution, the W.K. Kellogg Foundation, and the Robert Wood Johnson Foundation to develop a curriculum, research agenda, and conceptual and applied framework for the field. He teaches courses on negotiation and conflict resolution, and has developed a multi-disciplinary continuing education program on the topic. His current research efforts focus on the implications of conflict in health care services and settings, the uses of mediation for resolving health disputes, as well as on the role health can play resolving larger social conflict.
Dr. Marcus has also developed a number of practical applications of mediation and conflict resolution. In 1991, he led the establishment of the Center for Health Care Negotiation, Inc., a non-profit mediation service specializing in resolving health care disputes. The Center has collaborated under his leadership with the Massachusetts Board of Registration in Medicine to develop the Voluntary Mediation Program, the first initiative of its kind to mediate medical practice disputes between patients and physicians under the auspices of a state agency. He has mediated, consulted, and trained nationally and internationally, including a number of projects to facilitate the consolidation and merger of health system networks. His international work includes assignments in the Middle East, Eastern Europe, Latin America and the Caribbean. His Renegotiating Health Care book was translated into Polish to be used in the reform of their health system.
Dr. Marcus has testified on alternative dispute resolution for health care before the Subcommittee on Administrative Law and Governmental Relations of the U.S. House of Representatives. His work has been profiled on National Public Radio, in the Washington Post, AMA News, Health Forum, Hippocrates, CNN, CNBC, hospitals and the Boston Globe.
Dr. Marcus completed his doctoral work at The Heller School of Brandeis University. He was selected as a Fellow for the Kellogg National Leadership Program from 1986-1989.